Business Process Analyst (21481)

With responsibility for construction projects, facility services and building management as well as language services, Principal Directorate General Administration plays a leading role in preserving and investing in the assets of the European Patent Office. It is entrusted with planning and implementing building works, ensuring compliance with health and safety standards and further reducing the Office’s environmental footprint. It plays a key role in the new ways of working concept by shaping the working environments for staff.


Within Principal Directorate General Administration, Facility Management provides a variety of office-related services, including security, conference and space management, catering and cleaning.


Your background and expertise in process improvement will add critical skills and bring profound knowledge to our team. Together we will improve building management.


If you have a passion for improving processes, managing projects and delivering high-quality facility management services, we encourage you to apply.


Join us now!


With us you will:

  • design, develop and implement new and improved facility management processes
  • continuously review and evaluate processes to ensure ongoing improvements and efficiencies
  • collaborate with cross-functional teams to ensure process changes are effectively implemented and maintained
  • facilitate process improvement workshops and training sessions for staff
  • develop and co-ordinate process documentation, including process standards, maps and operating procedures
  • manage Office-wide projects in the field of facility management, including planning, design and implementation
  • manage project delivery with internal stakeholders, implement follow-up processes and ensure communication and reporting as required
  • contribute to the changes in facility management driven by our new ways of working
  • drive the change management process in facility management


Apply if you have:

  • relevant experience in a (multi-)project management role involving facility management or similar services
  • proven experience in business process analysis and improvement or business development
  • knowledge of process improvement methodologies and tools
  • an understanding of infrastructure, equipment and services needed to operate large office buildings
  • experience in performance analysis, including KPI development and monitoring
  • good analytical and communication skills and experience of working closely with higher management
  • the ability to work effectively with cross-functional teams and stakeholders
  • a “can-do” attitude and the eagerness to continually learn about new developments in project management


Our minimum requirements for this post

• Diploma of completed studies at master's level or – in exceptional cases – equivalent professional experience

• Generally, an excellent knowledge (at least C1) of one official language (English, French and German) and ability to understand the other two; alternatively, excellent knowledge (at least C1) of at least one official language (in such cases, the willingness to learn the missing language(s) and to reach level B2 within a set time frame would be required)

• Citizenship of one of the member states of the European Patent Organisation



The successful candidate will be selected on the basis of qualifications, competencies, professional experience and language knowledge, supplemented as appropriate by interviews, tests and/or a personality questionnaire.
A reserve list may be constituted, should more candidates than required at this time be considered suitable following the selection procedure. Such reserve lists are valid for 18 months and reserve list candidates may be contacted, should a vacancy with substantially the same profile arise during that period.
More information on how we recruit can be found on our EPO jobs and careers site.



Key information

Job group: 4

Grade: G7 to G10 (net basic) monthly salary* for this vacancy: EUR 6 459 to 9 364, depending on experience and location)

Duration of appointment: five years

Career path: Technical 

Location: The Hague/Munich 

Application deadline:9 June 2023

Interviews planned for: end of June / beginning of July 2023


* after deduction of EPO-internal tax and before deduction of staff contributions to the social security and pension schemes.





We welcome all applications for vacant positions. We consider each on its professional merits – regardless of your nationality, ethnic origin, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion or belief.



Why join us?
✓ Be part of the EPO`s transformation and enable innovation
✓ Work with inspiring people from a variety of cultures
✓ Develop yourself and take on an intellectual challenge

What's in it for you?
✓ A competitive salary
✓ Family-friendly benefits
✓ A good work-life balance
✓ Generous flexibility options 
✓ Relocation benefits and various allowances
✓ Contributory medical insurance and pension schemes
✓ 30 days' leave per year
✓ Free gym access
✓ Social activities and clubs

Who we are
We are the patent office for Europe. We are proud to deliver high-quality patents and efficient services that foster innovation, competitiveness and economic growth.

Our vision
We will empower and motivate our staff to set worldwide standards in intellectual property. Our Office will be effective and transparent, respond to the needs of our users and be agile in managing the changing demands and conditions of a dynamic global patent system. Our work will contribute to a safer, smarter and more sustainable world.

Our values
All our relationships within our Office and with partners around the world will prosper through trust, fairness, mutual respect, adaptability, collaboration and a commitment to excellence.

Our work environment
We believe that diversity is fundamental to our success. Our inclusive work environment respects, values and celebrates our individual differences. We want you to be yourself at work.Join us on this exciting journey to a more digital, collaborative and sustainable organisation.

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